HOW DO I RESERVE RENTALS?
To reserve items for your event, please fill out our contact form with your date, location, and desired rentals. We require a signed agreements and a 50% non-refundable retainer to reserve your specific pieces. We accept cash, check, and credit/debit cards. If paying by credit or debit card, there is a 3% processing fee.

 

HOW FAR OUT SHOULD WE BOOK OUR RENTALS?
We recommend reserving your rental items as soon as you have chosen your venue and date. We have a unique collection of rentals and limited quantities of some items. During the wedding season, we book multiple events in a weekend, so if there are specific rentals you're interested in, book them as soon as you can. We operate on a first come, first serve basis and rental quotes expire after 5 business days. 

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HOW LONG IS OUR RENTAL FOR?
A typical rental period is for the day of your event. If more time is needed, arrangements can be made based on rental availability, your venue schedule, and our schedule. 
 
DO YOU OFFER STYLING SRVICES? 
Absolutely! We love planning events that are unique to you and your partner. Our expert design team can help you with selecting décor items that fits your style and theme and help you determine what rentals items are needed for your event. You can view our services on our A' La Carte page

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DO YOU DELIVER + PICK -UP?
Our team provides delivery, set up, styling, and pick up services. Delivery charge is determined based on the delivery/pickup location, size of your rental order, and number of staff members needed to move items and set up. Our team will communicate directly with your venue to review your rentals and establish delivery and pick-up times. Pick-up is the following day. Depending on your venue policies, late night pickups are available for an additional fee. 

 ARE WE ABLE TO PICK UP OUR RENTALS TO AVOID DELIVERY + PICK-UP FEES?
Yes, you are able to pick up your items prior to your event. We will assist you with loading and unloading your items as well.

 Please note, some rental items are DELIVERY ONLY and cannot be picked up. 

 WILL YOU SET UP OUR FURNITURE AND RENTALS FOR US? 
If you require set up of rental items, price is determined by time, labor, and assembly of items if needed. If you need assistance with setting up smaller rentals, such as place settings, centerpieces, and specialty tables, we can calculate the cost of additional set up time. 

 

WHEN DO YOU REQUIRE FINAL PAYMENT?
Final payment is due one week prior to delivery or pick-up. We accept cash, check, and credit/debit cards. If paying by check, we ask for check payment 2 weeks prior to delivery or pick up date. If paying by credit or debit card, there is a 3% processing fee. 

 

WHAT IS YOUR CANCELLATION POLICY? 
If you find that you need to cancel you order, we accept cancellations up to 14 days prior to your event. If cancellation is less than14 days, the customer is responsible for paying their rental order in full. All deposits and payments made are non-refundable. 

 

DAMANGE + LOST ITEMS: 
All proposals and invoices are subject to an 10% damage waiver and cleaning fee. This fee is non-refundable and is standard among rental companies. The waiver covers general cleaning before and after each event in order to keep out rentals in great condition. If an item is damaged beyond repair (broken, stained or ripped furniture, burn damage, or stained or moldy linens) the client is responsible for the total cost to replace or remake that item. 

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Please note that some candle holders and hurricanes are required to have LED candles only.