HOW DO I RESERVE RENTALS?
To reserve items for your event, please fill out our contact form with your date, location, and desired rentals. Once we receive your request, we will provide you with a quote and invoice. We require a 50% non-refundable deposit along with a signed rental agreement. 

Final balance is due 14 days prior to the event. 

 

 

HOW FAR OUT SHOULD WE BOOK OUR RENTALS?
Once you have chosen your venue and date, you can begin planning your decor elements. We have a unique collection of rentals and limited quantities of some items. During the wedding season, we may have multiple events in a weekend, so if there are specific rentals you're interested in, we suggest booking them as soon as you can!

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HOW LONG IS OUR RENTAL FOR?
A typical rental period is for the weekend of your event. If more time is needed, arrangements can be made based on rental availability, your venue schedule, and our schedule. 
 
DO YOU OFFER STYLING SERVICES? 
Absolutely! We love planning events that are unique to you and your partner. Our expert design team can help you with selecting décor items that fits your style and theme and help you determine what rentals items are needed for your event. You can view our services on our A' La Carte page

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DO YOU DELIVER + RETRIEVE RENTAL ITEMS?
Delivery and retrieval charge is determined based on your venue location, size of your rental order, and number of staff members needed to move items. Standard delivery begins at $75 (within 30 miles). Retrieval is typically the following day and is an additional $75+ (within 30 miles). The latest we can retrieve items is 9:00 pm. 

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Our team delivers to locations within a 2-hour radius from our warehouse, located at 

701 Drake Road

Hamlin, NY 14464

 

RENTAL DELIVERY MINIMUMS

0-30 miles: No Minimum

31-75 miles: $500

75-100 miles: $1000

101-125+ miles: $1500

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We will consider further distances if needed. 

 ARE WE ABLE TO PICK UP OUR RENTALS TO AVOID DELIVERY + PICK-UP FEES?
Yes, you are able to pick up your items prior to your event. We will assist you with loading and unloading your items as well. Client is responsible for any damages that may occur during transport. Please note, furniture cannot be picked up and must be delivered.

 WILL YOU SET UP OUR FURNITURE AND RENTALS FOR US? 
Tent, lighting, and lounge prices include set-up and take-down services.  If you need assistance with setting up other rentals, such as arches, chairs, tables, place settings, centerpieces, and specialty tables, we will calculate the cost of additional set-up time. 

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WHAT IS YOUR CANCELLATION POLICY? 
We understand that plans can change. If you find that you need to cancel your order, we honor full refunds of your final payment if you cancel at least 60 days before your event. If cancellation occurs within 60-30 days, we retain 50% of your final payment. If you cancel 29 days or less prior to your event, we retain the full amount of your final payment.

 

RENTAL INSURANCE: 
All rental invoices are subject to a 10% rental waiver and cleaning fee. This fee is non-refundable and covers general cleaning before and after each use (carpet cleaning, wax removal, repainting, washing vases, dishes, linens, etc.)  If an item is damaged beyond repair (broken, stained or ripped furniture, burn damage, or stained/moldy linens) the client is responsible for the total cost to replace or remake that item.