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R E N T A L   FAQs

HOW DO I RESERVE RENTALS?
To reserve items for your event, please fill out our contact form with your date, location, and desired rentals. Once we receive your request, we will provide you with a quote and invoice. We require a 50% non-refundable deposit along with a signed rental agreement. 

Final balance is due 14 days prior to the event. 

 

 

HOW FAR OUT SHOULD WE BOOK OUR RENTALS?
Once you have chosen your venue and date, you can begin planning your decor elements. We have a unique collection of rentals and limited quantities of some items. During the wedding season, we may have multiple events in a weekend, so if there are specific rentals you're interested in, we suggest booking them as soon as you can!

HOW LONG IS OUR RENTAL FOR?
A typical rental period is for the weekend of your event. If more time is needed, arrangements can be made based on rental availability, your venue schedule, and our schedule. 

 
DO YOU OFFER STYLING SRVICES? 
Absolutely! We love planning events that are unique to you and your partner. Our expert design team can help you with selecting décor items that fits your style and theme and help you determine what rentals items are needed for your event. You can view our services on our A' La Carte page

DO YOU DELIVER + RETRIEVE RENTAL ITEMS?
Delivery and retrieval charge is determined based on your venue location, size of your rental order, and number of staff members needed to move items. Standard delivery charge begins at $75 (within 30 miles). Retrieval is traditionally the following day and is an additional $75 (within 30 miles). For larger orders or longer travel, fees will increase. Depending on your venue policies, late night retrieval is available for an additional fee. The latest we can retrieve items is 9:30 pm. 


 ARE WE ABLE TO PICK UP OUR RENTALS TO AVOID DELIVERY + PICK-UP FEES?
Yes, you are able to pick up your items prior to your event. We will assist you with loading and unloading your items as well. Client is responsible for any damages that may occur during transport. Please note, some rental items are delivery only and cannot be picked up.


 WILL YOU SET UP OUR FURNITURE AND RENTALS FOR US? 
Tent and lighting prices include set-up and take-down services. Chair set-up is an additional $1 each and table set-up is and additional $2 each.  
If you need assistance with setting up smaller rentals, such as place settings, centerpieces, and specialty tables, we can calculate the cost of additional set-up time. 

WHAT IS YOUR CANCELLATION POLICY? 
We understand that plans can change. If you find that you need to cancel you order, we honor full refunds of your final payment if you cancel at least 60 days before your event. If cancellation occurs within 60-30 days, we retain 50% of your final payment. If you cancel 29 days or less prior to your event, we retain the full amount.

 

RENTAL WAIVER FEE: 
All rental invoices are subject to a 10% damage waiver and cleaning fee. This fee is non-refundable and covers general cleaning before and after each use (carpet cleaning, wax removal, repainting, washing vases, dishes, linens, etc.)  If an item is damaged beyond repair (broken, stained or ripped furniture, burn damage, or stained/moldy linens) the client is responsible for the total cost to replace or remake that item.

 

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