R E N T A L FAQs
HOW DO I RESERVE RENTALS?
To reserve items for your event, please fill out our contact form with your date, location, and desired rentals. Once we receive your request, we will provide you with a quote and invoice. We require a 50% non-refundable deposit along with a signed rental agreement and a credit or debit card on file. Final balance is due 14 days prior to the event.
HOW FAR OUT SHOULD WE BOOK OUR RENTALS?
We recommend reserving your rental items as soon as you have chosen your venue and date. We have a unique collection of rentals and limited quantities of some items. During the wedding season, we book multiple events in a weekend, so if there are specific rentals you're interested in, book them as soon as you can. We operate on a first come, first serve basis and rental quotes expire after 5 business days.
HOW LONG IS OUR RENTAL FOR?
A typical rental period is for the weekend of your event. If more time is needed, arrangements can be made based on rental availability, your venue schedule, and our schedule.
DO YOU OFFER STYLING SRVICES?
Absolutely! We love planning events that are unique to you and your partner. Our expert design team can help you with selecting décor items that fits your style and theme and help you determine what rentals items are needed for your event. You can view our services on our A' La Carte page
DO YOU DELIVER + RETRIEVE RENTAL ITEMS?
Delivery and retrieval charge is determined based on your venue location, size of your rental order, and number of staff members needed to move items. Standard delivery charge begins at $75 (within 30 miles). Retrieval is traditionally the following day and is an additional $75 (within 30 miles). For larger orders or longer travel, fees will increase. Depending on your venue policies, late night retrieval is available for an additional fee.
ARE WE ABLE TO PICK UP OUR RENTALS TO AVOID DELIVERY + PICK-UP FEES?
Yes, you are able to pick up your items prior to your event. We will assist you with loading and unloading your items as well.
Please note, some rental items are DELIVERY ONLY and cannot be picked up.
WILL YOU SET UP OUR FURNITURE AND RENTALS FOR US?
Tent and lighting prices include set-up and take-down services. Chair set-up is an additional $1 each and table set-up is and additional $2 each. If you need assistance with setting up smaller rentals, such as place settings, centerpieces, and specialty tables, we can calculate the cost of additional set-up time.
WHAT IS YOUR CANCELLATION POLICY?
We understand that plans can change. If you find that you need to cancel you order, we honor full refunds of your final payment if you cancel at least 60 days before your event. If cancellation occurs within 60-30 days, we retain 50% of your final payment. If you cancel 29 days or less prior to your event, we retain the full amount.
RENTAL WAIVER FEE:
All proposals and invoices are subject to an 10% damage waiver and cleaning fee. This fee is non-refundable and is standard among rental companies. The waiver covers general cleaning before and after each event in order to keep out rentals in great condition. If an item is damaged beyond repair (broken, stained or ripped furniture, burn damage, or stained/moldy linens) the client is responsible for the total cost to replace or remake that item.
Please note that some candle holders and hurricanes are required to have LED, dripless, or contained candles only.